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Privacy Policy

Privacy Policy for Lumivox Design

Effective Date: 01/05/2025

At Lumivox Design, I take your privacy seriously — like, seriously seriously. This policy outlines how your data is collected, used, and protected when you visit my website, book a call, or work with me. No jargon. No BS.

1. Who I Am

Business Name: Lumivox Design
Website: https://lumivoxdesign.com
Contact Email: hello@lumivoxdesign.com
Location: United Kingdom

2. What Personal Data I Collect

When you interact with me (via forms, emails, booking links, or just scrolling around), I may collect:

  • Name

  • Email address

  • Phone number (if you provide it)

  • Business name and website

  • Project info you choose to share

  • IP address and browsing behaviour (via cookies)

3. How I Collect It

  • Through the contact or discovery call form on my website

  • When you email me or book a service

  • Through analytics tools (Google Analytics, etc.)

  • When you engage with my content or social channels

  • Through cookies and similar tech (more on that below)

4. Why I Collect Your Data

I use your info to:

  • Respond to your enquiries and project requests

  • Deliver my services and communicate with you

  • Improve my website and user experience

  • Send occasional updates or offers (only if you’ve opted in)

  • Keep my systems running securely and smoothly

5. Lawful Basis for Processing

Under GDPR, I rely on the following bases:

  • Consent — when you opt in to marketing or give data via a form

  • Contract — when I need your info to deliver services

  • Legitimate interest — to grow my business, protect my site, and deliver a good user experience

6. How Long I Keep Your Data

I only hold onto your data for as long as necessary — usually up to 2 years after our last interaction, unless:

  • You become a client (then I’ll retain your info for legal/contractual purposes)

  • You ask me to delete it sooner

  • I'm legally required to keep it (like for taxes)

7. Who I Share It With

I don’t sell or trade your data. Ever.
But I do use trusted third-party tools that may process your data on my behalf (under strict agreements), such as:

  • Google Analytics (site usage tracking)

  • Calendly or similar booking tools

  • Email marketing tools (like MailerLite or Flodesk)

  • Cloud storage (Google Drive, Dropbox, etc.)

These providers are GDPR-compliant or based in countries with adequate data protection.

8. Cookies & Tracking Tech

Yep, this site uses cookies — the digital kind, not the chewy kind.
These help me understand how people use my site and how I can make it better. You’ll be prompted to accept or manage cookies when you land here. You can also disable cookies in your browser settings.

For full details, check out my Cookie Policy.

9. Your Rights Under GDPR

You’ve got rights, and I respect them. You can:

  • Request access to your personal data

  • Correct or update your info

  • Ask for your data to be deleted

  • Object to or restrict processing

  • Withdraw consent at any time

  • File a complaint with the ICO if you believe your rights were violated

To exercise your rights, just email me at hello@lumivoxdesign.com.

10. Changes to This Policy

I might update this from time to time (especially if I start offering new services or switch tech tools).
If I make big changes, I’ll let you know.

11. Still Reading? Impressive.

If you have any questions about this policy or how I handle your data, don’t hesitate to reach out.

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